WEBSITE SUPPORT & MAINTENANCE
Our Services
Hosting & Maintenance FAQs
Do you update everything for me?
Yes. We handle WordPress core, theme and plugin updates for security. You don’t need to touch a thing.
What happens if my site goes down?
We monitor uptime and security. If anything breaks on the hosting side, we’ll fix it straight away.
Are backups included?
Always. Depending on your plan, backups run daily, weekly or monthly – and can be restored if needed.
Does maintenance include content updates?
Yes. Each package includes a set number of hours per month for content changes, so you can keep your site fresh.
Can I move my site away later?
Of course. You’re never locked in. If you decide to move, we’ll give you a full backup so you can take your site elsewhere.
Website Support & Maintenance
Your website isn’t a one-off project. It needs ongoing attention to stay secure, up to date and performing properly.
Content changes, plugin updates, fixes and improvements all add up over time. Without a clear structure, these jobs either get missed or become reactive.
Our maintenance plans are designed to keep everything running consistently — with time set aside each month, clear priorities, and no need to chase.
What’s Included in Our Support Plans:
- Website content updates (text, images and existing pages)
- Creation of new pages and uploading blog posts (within your monthly support allowance)
- Bug fixes and troubleshooting within the existing site setup
- Design and layout tweaks (not full redesigns or new builds)
- On-page and technical SEO improvements
- Plugin and theme updates, including resolving conflicts
- Advice and support via phone or email
- Priority response times based on your plan level
Our Plans
Choosing the right level of support
Our plans are structured around how actively your website needs to be managed — not just how much time is included.
Some sites only need occasional updates and routine maintenance. Others require regular content changes, ongoing improvements or a more hands-on approach each month.
Each plan includes a set amount of support time, along with different response times and levels of priority. As you move up, you’re not just increasing time — you’re securing faster turnaround, more consistent input and dedicated capacity within our schedule.
| FEATURE | ESSENTIALS PLAN | STANDARD PLAN | PRO PLAN | GROWTH PLAN | SCALE PLAN | PARTNER PLAN |
|---|---|---|---|---|---|---|
| Monthly Cost | £40/month (£400/year) | £80/month (£800/year) | £120/month (£1,200/year) | £180/month (£1,800/year) | £270/month (£2,700/year) | £360/month (£3,600/year) |
| Monthly Support Allowance | 40 minutes | 80 minutes | 120 minutes | 240 minutes | 360 minutes | 480 minutes |
| Response Time | Within 12 business hours | Within 8 business hours | Within 4 business hours | Within 2 business hours | Same business day | Priority fast-track |
| Support Method | Email & phone | Email & phone | Email & phone | Email & phone | Email, phone & priority access | |
| WordPress Hosting | Included | Included | Included | Included | Included | Included |
| Plugin & Theme Updates | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Bug Fixes & Troubleshooting | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Design & Layout Tweaks | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Content Updates & New Pages | Within allowance | Within allowance | Within allowance | ✔️ | ✔️ | ✔️ |
| Quarterly Health Checks | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Who’s it for? | Low-maintenance websites | Active businesses | Busy sites & online shops | Content-led & growing websites | Scaling businesses needing regular updates | High-demand websites & ongoing development |
Need more than 8 hours per month?
If your website requires ongoing development, frequent content updates or consistent monthly input, the Scale and Partner plans are designed to support that level of demand — giving you dedicated time, faster turnaround and a more proactive approach to managing your site.
For larger websites, multi-site setups or agency-level support where requirements vary month to month, bespoke retainers can be discussed once the scope and expected workload are clearly defined.
Pay-As-You-Go support
For clients who don’t require an ongoing maintenance plan, ad-hoc support is available at £50 per hour, billed in 15-minute increments.
This does not include hosting, priority response times or proactive monitoring, and work is scheduled around existing plan clients.
For anything beyond occasional updates or one-off tasks, a monthly support plan provides more consistent support, faster turnaround and guaranteed availability.
Not sure which plan fits?
Give us a call or drop a message – we’ll talk you through it in plain English, no jargon, no pushy upsells.
Call 0161 806 0605
Email hello@hiawebdesign.co.uk